For the safety and comfort of our passengers, please review the following policies and contact us should you have any questions.

Prices

All prices are per person, per trip and include the following: roundtrip motorcoach transportation, nightly accommodations, meals, entertainment, admissions, tour director and all taxes and gratuities for tour director and driver pertaining to the unique itinerary of each trip.

Departure & Return Points

Each tour lists its individual departure locations. Departure locations will vary by trip destinations, as well as the demand for a specific pickup location.  It is the travelers’ responsibility to arrive at least 15 minutes prior to departure time. All return times are tentative.

Reservations

To make reservations, you can book online or stop in or call one of our Tour Offices:

  • Hornell 607.324.4200 – 158 Thacher Street, Hornell 14843
  • Avon 585.438.3063 – 2926 Lakeville Road, Avon 14414

Deposits

Minimum deposits may be required to ensure passenger tickets are reserved. Failure to provide Covered Wagon Tours, LLC with required deposits and/or payments may result in ticket cancellation. Payment for single-day tours is due upon reservation.  Multi-day tours require deposits ranging from $75-$500 per person at time of booking. Please refer to the brochures for tour particulars.

Payments

We accept Visa, MasterCard, and Discover. If you prefer to mail your payments, please make checks payable to “Covered Wagon Tours” and mail to:  Covered Wagon Tours, 2926 Lakeville Rd, Avon, NY  14414.  . A $50 charge will apply for all checks returned due to insufficient funds.

Cancellations

In regard to single-day tours, a cancellation request received more than 45 days in advance of tour date will be refunded with the exception of any non-refundable expenses incurred by Covered Wagon Tours, LLC (example: sports, theatre, concert or cruise tickets). There will be no refunds for single-day tours cancelled fewer than 45 days prior to tour date.

  • In regard to multi-day tours, cancellations procedures and penalties vary per tour. Please refer to the individual tour brochure for specifics on the cancellation policy for your tour.
  • At times, it may be necessary for Covered Wagon Tours, LLC to cancel a tour, due to lack of participation. In this event, a full refund will be issued to all paid passengers reserved on that tour.
  • All refundable cancellations MUST BE made during normal business hours, 8:00am – 5:00pm Monday – Friday. Airfare is non-refundable and cruise lines have strict cancellation penalties in addition to Covered Wagon Tours penalties.

Gratuities

Unless otherwise stated, all gratuities for included meals,Tour Director and motorcoach driver are paid by Covered Wagon Tours.

Not Included

Meals, attractions not specifically listed in itinerary, alcoholic beverages, room service and other items of a personal nature, such as valet or laundry service, are not included.

Name Changes

Covered Wagon Tours will allow name changes on motorcoach tours.  Name changes for Airlines and cruise lines cannot be guaranteed.

Luggage

We must limit luggage to one large bag per person, weighing no more than 50 pounds per person. We request no hanging garment bags be used. You may also carry one small bag no larger than 8″ X 18″ X 20″. Any carry-on bag or other personal property is solely your responsibility.

Smoking

In the interest of the health and comfort of our passengers, and in compliance with local and federal laws, smoking is prohibited on all of our motorcoaches. Frequent (about every two and a half hours) meal/rest stops afford the opportunities to smoke outside the coach. Smoking in non-smoking rooms is not allowed. Any cleaning charges for violating hotel policy will be your responsibility.

Seating

Seating is on a first come first serve basis.

Lost or Stolen Property

Covered Wagon Tours, LLC is not responsible for lost or stolen articles. Please be sure to check overhead compartments, under seat storage areas and baggage racks immediately upon return. Should items be unintentionally left behind, please contact call the branch office closest to you:

  • Hornell 607.324.4200 – 158 Thacher Street, Hornell 14843
  • Avon 585.438.3063 – 2926 Lakeville Road, Avon 14414

Any shipping fees to return items will be your responsibility.

Immigration Requirements

All persons traveling by air outside of the United States are required to present a passport book or other valid travel document to enter or re-enter the United States. All persons traveling by land and sea outside of the United States are required to present a passport book/card, or Enhanced drivers license (EDL) are acceptable forms of identification. Covered Wagon Tours is not responsible for insuring you have appropriate documentation and any cost incurred as a result of improper documentation is borne by you. Minors may require additional documentation. Please call for complete requirements for children.

Travel Protection

In planning for your upcoming tour unforeseen circumstances may arise before or during a trip. To protect your investment please consider purchasing Trip Cancellation & Interruption Protection. Review the Travel Protection Enrollment Information.  Insurance should be purchased through an agent in our offices and cannot be purchased online.

Casino Policies

Reservations and current Valid Government Issued Photo ID Required (valid license, state non-driver ID or valid passport) to receive Casino bonus. No refund the day of departure. Reservations and prepayment required. Offers subject to change without notice. Covered Wagon Tours is not responsible for Casino bonus. Must be 21 years of age to enter gaming floor and receive Casino bonus.

Agency Responsibility

Covered Wagon Tours, LLC acts solely as your agent arranging transportation, lodging, sightseeing and other tour services, and as such, is not responsible for damage, loss, delay, injury or accident due to any omission on the part of any company or person engaged in providing lodging, sightseeing, entertainment, transportation, or other services which are part of the tours.  Covered Wagon Tours reserves the right to decline to accept any person as a member of the tour, or to require any participant to withdraw from the tour at any time, when such action is determined by the Tour Manager to be in the best interest of the health, safety and general welfare of the tour group or of the individual participant.  If a passenger is required to leave the tour, due to the above conditions, such departure will be at the passengers expense.

Equipment

All of our motorcoaches are equipped with reclining seats, wi-fi, reading lights, lavoratories, climate control, PA systems and DVD players with monitors.